Booking Confirmation & Supplier Conditions
Customers are strongly advised to read the applicable booking terms and conditions before confirming their reservation. A booking will be subject to the payment terms communicated at the time of confirmation. The applicable payment schedule and due dates will be stated in the booking confirmation. Any deposit or payment made may be subject to the applicable airline, hotel, tour operator or other supplier's cancellation and amendment conditions.
Payment Deadlines
Customers are required to make payments by the agreed due dates stated in their booking confirmation. Failure to make payment by the applicable due date may result in the cancellation of the booking and applicable cancellation or supplier charges may apply. Payment terms applicable to each booking will be communicated to the customer at the time of confirmation.
Changes to Your Booking
Any request to change a confirmed booking must be made in writing. Changes are subject to availability and the terms and conditions of the relevant airline, hotel, tour operator or other service provider. Amendment fees, fare differences or other charges may apply. Some bookings, fares and services may be non-changeable or non-refundable. Any applicable charges will be communicated at the time of the requested change.
Cancellations & Refunds
Cancellation and refund conditions depend on the terms and conditions of the relevant service provider and the type of booking. Where a refund is approved, the amount and processing time will depend on the applicable supplier's refund policy and the payment method used. Any applicable cancellation charges, administrative fees, supplier charges or bank charges may be deducted from the refundable amount.
Flight Changes
Flight schedules are subject to change by airlines. In the event of a flight cancellation, delay or schedule change, the available options will depend on the airline's applicable terms and conditions. Where we receive information regarding a change from the relevant airline or supplier, we will communicate the information to the customer where reasonably possible. Additional charges may apply depending on the circumstances and the terms of the airline or supplier.
Travel Insurance
We strongly recommend that customers obtain appropriate travel insurance before travelling. Travel insurance may provide cover for circumstances such as trip cancellation, medical emergencies, baggage loss or delays, subject to the terms and conditions of the insurance policy. Customers should carefully review their insurance coverage to ensure that it meets their individual travel requirements.
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